Refund Policy

If you are not satisfied with Fieliq, you can request a full refund of your subscription payment within 30 days of the order date. We do not require a reason, and requesting a refund will not affect your ability to use the free plan.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one:

• visit paddle.net and look up your order using the email address you used at checkout, or
• email us at support@fieliq.com and we will raise the request with Paddle for you.

Approved refunds are returned to the original payment method. Your bank or card issuer typically posts the credit within 5–10 business days.

You can cancel at any time from the billing portal inside your Fieliq account. Cancellation stops future renewals; you keep access to paid features until the end of the billing period you have already paid for. Cancelling on its own does not issue a refund — request one as described above if you are within the 30-day window.

Subscriptions renew automatically each month until cancelled. If a renewal charge was unexpected, contact us within 30 days of that charge and we will refund it under this policy. Outside the 30-day window we review requests case by case and will always consider billing errors, duplicate charges, and unused renewals fairly.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's own refund policy also applies to purchases made through checkout.

For anything else, email support@fieliq.com — we reply within 1–2 business days.